RETURN POLICY

    Refunds & Returns Policy
    At sanchaven.com, we are committed to delivering high-quality products to our customers. However, we understand that there may be occasions when you need to return an item or request a refund. If you are not completely satisfied with your purchase, we offer a convenient 15-day return policy. This means you have 15 days from the date of receiving your item to initiate a return. Requests made after this period will not be accepted.
    This policy outlines the terms and conditions governing returns and refunds for purchases made on our website.
    Eligibility for Returns and Refunds
    To qualify for a return or refund, your situation must meet one of the following criteria:
    Defective Products: If the item you received is damaged, faulty, or has manufacturing defects, you are eligible for a return or refund.
    Wrong Product: If you receive an item that does not match your order, we will facilitate a return or exchange.
    Timeframe for Returns
    You must notify us of your intention to return the product within 15 days of receiving it.
    Return Process
    To initiate a return, follow these steps:
    Contact our customer support team via email at sanchaven@outlook.com.
    Provide your order number, the reason for the return, and any relevant photos of the product.
    Our team will review your request and provide you with a return address. If applicable, we will also include a prepaid return shipping label.
    Conditions for Returns
    To ensure your return is processed smoothly, please adhere to the following conditions:
    The item must be returned in its original condition, including all labels and original packaging.
    For safety and hygiene reasons, items must not show any signs of wear, use, or damage.
    We reserve the right to reject a return if the product does not meet these conditions.
    Refund Process
    Once we confirm that the returned item matches the buyer’s description, a refund will be processed within 1-2 business days.
    Refunds will be issued to the original payment account. Please note that the time it takes for the refund to reflect in your account depends on your card issuer and typically takes 7-15 business days.
    Return Charges
    There are no additional handling fees for returns.
    If the return is due to an issue on our end (e.g., incorrect items or quality problems), we will provide a full refund, including return shipping costs.
    Exchanges
    If you wish to exchange your item for a different size, color, or model:
    Indicate your preference when contacting our customer support team.
    We will guide you through the exchange process.
    There are no additional handling fees or shipping charges for exchanges.
    Cancellation
    If you wish to cancel your order before it has shipped, please contact us immediately.
    Once the product has been shipped, the standard return policy will apply.
    Contact Us
    If you have any questions or need further assistance regarding returns and refunds, please reach out to our customer support team:
    Email: sanchaven@outlook.com
    Return Address: Průběžná 1095/5, 100 00 Strašnice, Czechia
    Operating Hours:
    Monday to Friday: 8:00 AM – 6:00 PM
    Saturday and Sunday: Closed