Shipping Policy at sanchaven.com

At sanchaven.com, we prioritize ensuring that your shopping experience is smooth and stress-free. To guarantee your order reaches you promptly and securely, we've partnered with top carriers like FedEx, DHL, and UPS.

Order Processing Time

What is Order Processing?
Order processing refers to the period between placing your order and when it's handed off to the delivery carrier for shipment.

Standard Processing Time
We aim to process most orders within 24 business hours after payment confirmation. However, please note that orders placed on weekends or during holidays may experience slight delays in processing.

Our Operational Hours
Our warehouse operates Monday to Friday during normal business hours, excluding public holidays. We make every effort to ensure minimal delays during busy holiday seasons.

US Delivery Estimates
Orders with the US typically arrive within 3-11 business days (UTC/GMT -5:00), factoring in both processing and shipping times. We collaborate with trusted carriers like FedEx, DHL, and UPS to ensure timely delivery.

Shipping Fees

• Free Shipping: Orders over $20
• Standard Shipping Fee: $3.99 for orders under $20

Estimated Delivery Times
We strive to dispatch your orders as quickly as possible. Once your order has been shipped, we will send a confirmation email to your registered email address with tracking details.

Changing Your Shipping Address
You can change your shipping address without any charge before we provide you with the tracking number.

Tracking Your Order
If you've registered with sanchaven.com, simply log into your account to view tracking, shipping, and handling details. If you haven’t registered, you can track your order using your Order ID and email address.

Order Cancellations
If you wish to cancel your order before it has shipped, please get in touch with us right away. We will not charge any additional handling fees and will issue a full refund. Once the order has shipped, our standard return policy will apply.

Important Definitions:

• Handling Days: Refers to the number of days it takes for a package to leave our warehouse.
• Transit Days: Represents the time required for the carrier to deliver the package to your address. Actual delivery times may vary due to factors like shipping delays or weather conditions.

For any inquiries regarding shipping, please reach out to us at sanchaven@outlook.com.